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Leadership Team

Kimberly A. Benner, MA, MS, CPRP 
Chief Executive Officer of Salisbury Behavioral Health, President of Development of Salisbury House, Inc. and all its affiliates and subsidiaries 

Kimberly Benner has over 20 years of experience in clinical administration, executive leadership, and working with children, adults and families. She started with the company in 2005 as vice president for the Northeast region of SBH. She received her B.A. in psychology, M.A. in organizational psychology, M.S. in counseling psychology and CPRP (certified psychiatric rehabilitation practitioner). She attended Cedar Crest College, Fairleigh Dickinson University and Chestnut Hill College. She was promoted to CEO of SBH in 2009 and has since gone on to become the vice president of development of Salisbury House and its subsidiaries and affiliates.

In her free time, she supports a variety of advocacy and advisory organizations as a member. She also enjoys reading, exercising and spending time with family and friends.

“I feel rewarded when I hear the success stories from the individuals we work with. Whether it is an adult who is able to live independently after many years in a highly structured placement, a group home child developing the skills to transition to independent living, or a student who is returning to his/her home school district. The fact that our services have improved the lives of so many individuals over the years is what keeps me energized. I love being part of an agency that is continually striving to grow and improve. We are not perfect, and as humans, we can make mistakes. However, we view these times as an opportunity to learn, improve and develop into something better and stronger. Only people who think they are perfect will never look at themselves and will stay stagnant.” – Kimberly Benner. 

Paul Volosov, PH.D., 
Founder, Chairman and Chief Financial Officer of Salisbury House Inc. and its affiliates and subsidiaries 

After being certified as a school psychologist and as a licensed psychologist, Paul Volsov founded Growth Horizons, Inc. in 1979; Salisbury Behavioral Health, LLC and Milestones Achievement Centers of America in 1997; and Criticare, Inc. in 2007. Each of these companies supports people with serious and complex challenges and helps them take responsibility for themselves and others so they can live satisfying and contributing lives.

Volosov also founded New Story Schools to help children with serious and/or complex challenges live high-quality lives. New Story Schools’ primary goal is to help children and their families overcome obstacles and live a fulfilled and meaningful life, regardless of any and all challenges. He strongly believes that New Story Schools success stems from following the basics – consistently doing the right thing, always offering a helping hand and continuously putting others first.

He received his master’s degree in human development from the University of Maryland in 1972 and his Ph.D. in school psychology from Temple University in 1976. 

He is an active member of the board of directors for The Associated Jewish Federation of Baltimore, The National Society for Hebrew Day schools and many other religious institutions.

When he has free time, Volosov enjoys spending time with his family and playing with his many grandchildren.

“I am convinced that everyone can achieve a high-quality life regardless of the challenges faced. I believe that every day is a new day with the opportunity to improve and to create a new story. I write a new story for myself every time I help someone else write a new story.” – Paul Volosov

Cynthia Mazza, MS
Vice President and Chief Operating Officer Adult and Children’s Clinical/Residential Division

Cynthia “Cindi” Mazza’s career spans over 30 years working with children, youth and families within the human services field including clinical, administrative and executive positions.

She began Salisbury Behavioral Health in July 2005, as the operations director for the adult programs, overseeing all clinical programs. During this time, she built a strong team that grew such programs as Assertive Community Treatment Teams and Psycho-social Rehabilitation programs. In 2012, she moved into her role as vice president and chief operations officer. She currently oversees all residential, clinical programs and community-based programs.

She received her Bachelor of Science degree in psychology from Misericordia University and a Master of Science degree in rehabilitation counseling from the University of Scranton.

She is a member of Rehabilitation and Community Providers Association (RCPA) Children’s Steering Committee, has served as co-chair of the Pennsylvania State Advisory Board for Office of Mental Health and Substance Abuse Services (OMHSAS) and has held numerous chair positions within the foster care and human services systems. In her spare time, she enjoys reading, playing golf and taking care of her two Bichon’s.

“I believe that to be a good leader you need to know when to follow and being part of an agency that does whatever it takes to support not only those we serve, but employees as well, is a joy.” – Cindi Mazza

Ashley Lerner, MA
Operations Director for Children’s Clinical Services

Ashley Lerner has been with Salisbury Behavioral Health since April of 2009. She is responsible for the Behavioral Health Rehabilitation, Children’s Family Based Mental Health and School-based Outpatient/Outpatient Services.

Lerner has a M.A. in human service counseling and executive leadership and B.A. in applied psychology from Penn State University and is a graduate of the Eco-Systemic Family Structural Therapy training through Philadelphia Child and Family Guidance Center. She is certified as a Family Based Mental Health Professional through the Department of Public Welfare Office of Mental Health and Substance Abuse Services.

Her career at Salisbury Behavioral Health started with her working in the field as a mental health worker and, through the years, was promoted to program coordinator of Family Based Services. She worked as the quality assurance coordinator before returning to operations, in her current role.

Eric Bigelow, MS.
Operations Director

Eric Bigelow has worked in the human services field for over 20 years and spent much of his early career as a program therapist for individuals coping with the challenges of severe and persistent mental illness. He began working for Salisbury Behavioral Health in 2005, as a long-term structured residences program director.

Bigelow is a member of the Montgomery County Trauma Champions Workgroup. In his leadership role with SBH, he helps others within the organization to create trauma informed care environments. In 2008, he received the Chester County Gold Standard Award for “excellence in promoting recovery-oriented practices.”

He volunteers every year with other local professionals in providing a Hearing Voices Simulation, developed by Pat Deegan, PhD., and Associates, LLC, to first responders in Delaware County. He also volunteers with Community Care Behavioral Health that provides a Hearing Voices Simulation to members of the community in Chester County.

He received his Bachelor of Science degree in psychology from Florida State University and his Master of Science degree in counseling studies from Capella University.

Suzanne McFadden, MS
Operations Director for Blended Case Management and
Assertive Community Treatment

Suzanne McFadden has worked in the human services field for over 22 years working with children, youth and families including clinical, therapeutic and director positions.

She began working as the operations director for Salisbury Behavioral Health’s Blended Case Management and Assertive Community Treatment programs in January 2020.

She has a Bachelor of Science degree in sociology, anthropology and social work from East Stroudsburg University and a Master of Science degree in psychology from Capella University.